Privacy Policy

Last Updated: January 16, 2026

Your Privacy Matters to Us

Andy's Burgers is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, protect, and disclose your information when you visit our website, place orders, or use our services.

Information We Collect

We may collect personal information such as:

• Your name, phone number, email address, and delivery/billing address when you place orders online
• Order details including items purchased, special requests, and order history
• Website usage data, including IP address, browser type, device information, and cookies
• Payment information processed securely through certified payment gateways
• Communication history including emails, messages, and customer service interactions
• SMS/Text message consent and communication records (if opted in)

SMS/Text Messaging

If you opt-in to receive SMS messages from Andy's Burgers:

• We collect your mobile phone number and consent information
• You agree to receive order confirmations, shipping updates, and promotional messages
• Consent is not required for purchases
• Message and data rates may apply
• You can opt out at any time by replying STOP

How We Use Your Information

Your information may be used to:

• Process and fulfill your food orders
• Communicate about orders, delivery status, and special requests
• Send order confirmations and tracking information
• Provide customer service and respond to inquiries
• Process payments and maintain accurate billing records
• Send promotional content and special offers (with your consent)
• Improve our menu, services, and customer experience
• Prevent fraud and maintain security

Information Sharing

We respect your privacy and limit sharing of your information:

• We do not sell your personal information to third parties
• We may share information with trusted service providers for essential operations:
  • Payment processing services
  • Delivery and logistics providers
  • Website hosting and technical support
  • Email and SMS communication platforms
• We may disclose information when required by law or to protect our rights
• SMS consent data will never be shared with third parties for marketing purposes

Data Security

We use industry-standard security measures to protect your information:

• Secure servers with SSL encryption for data transmission
• Payment transactions processed through PCI-compliant payment gateways
• We do not store complete credit card information
• Regular security updates and vulnerability assessments
• Limited employee access to personal information
• Staff training on data protection and privacy

Your Privacy Rights

You have the following options to control your information:

• SMS Opt-out: Reply STOP to any text message
• Email Opt-out: Click unsubscribe on promotional emails
• Data Access: Request to view your personal information
• Data Deletion: Request deletion of your information (subject to legal requirements)
• Correction: Request correction of inaccurate information

Cookies and Tracking

We use cookies and similar technologies to:

• Enhance website functionality and user experience
• Remember your preferences and shopping cart
• Analyze website performance and usage patterns
• Deliver personalized content and recommendations
• Measure marketing campaign effectiveness

You can control cookies through your browser settings. Disabling certain cookies may impact your website experience.

Data Retention

We retain your personal information only as long as necessary to:

• Provide our services and maintain order history
• Comply with legal and tax requirements
• Resolve disputes and prevent fraud
• Improve our products and services

When information is no longer needed, we securely delete or anonymize it.

Third-Party Links

Our website may contain links to external sites and payment processors. We are not responsible for the privacy practices of these third-party websites. We encourage you to review their privacy policies.

Children's Privacy

Our services are intended for individuals 13 years and older. We do not knowingly collect information from children under 13. If we become aware of such collection, we will take immediate steps to delete it.

Policy Updates

This Privacy Policy may be updated periodically. We will notify you of significant changes by:

• Posting the updated policy with a new "Last Updated" date
• Email notification for material changes (if subscribed)
• Prominent notice on our website

Continued use of our website indicates your acceptance of any changes.